Return Policy
We are committed to your satisfaction. Returning a product can be stressful on customers, so we’re here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.
If a return is necessary, your sales associate can help facilitate the return. To start the return process, call or email us at the phone number or email address found on our Contact Us page. Policies and procedures for obtaining a return authorization vary based on the reason for return.
Defective Products
Most of our products include a 30 day in-store warranty warranty. Speak with one of our product experts for details. If your product is defective upon arrival, notify product expert of the problem within 48 hours of receiving goods.
Damaged Products
Product(s) will be delivered by one of our delivery teams for all local deliveries; Feel free to call us for our local delivery area. Upon delivery, inspect your product for undisclosed damage(s). We will contact you to schedule/confirm delivery. For more information, you can call or email us at the phone number or email address found on our Contact Us page.
The Product Does Not Meet Your Needs
If you are not satisfied with your purchase, you will need to contact the store regarding any cancellation or return. Delivered products in use are not returnable. Products that do not meet these requirements may not be eligible for return or may incur a 25% restocking fee. Any product that has been installed or attempted to be installed cannot be returned. Delivery and handling charges from our warehouse are non-refundable.
Special order merchandise may be subject to a 25% restocking fee — even if not yet delivered — and will not be eligible for return if delivered.
The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.
Refunds will be handled according to our store’s policies. Please Contact Us for a copy of our store’s policies.
Delivery Policy
Please be assured that your items will be delivered out as soon as possible from the date of purchase. Delivery charges are separate from product purchases, charges can vary, and are usually determined by distance. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has left our warehouse. We do not deliver to P.O. boxes. If you are trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing.
Please Note
Currently, we DO NOT deliver out of state.